Distribution Access is committed to providing quality video programming of sound technical quality. Satisfaction of quality is guaranteed! We will replace, free of charge, any product you receive that is found to be defective due to manufacturing error. If you receive a defective product, please notify our Customer Service Representatives, toll free at 1-800-665-4121 prior to returning your merchandise. They will be happy to assist you with further instruction.
DVD Replacement Policy
Any title purchased from Distribution Access that becomes damaged or unusable except for normal conditions of wear and tear in the first three years from date of purchase, may be returned to Distribution Access for a replacement copy at a cost equal to 70% of the current title price.
Returns can be sent to:
Suite 120 Hilyard Place, Building A
560 Main Street
Saint John, NB E2K 1J5
Should a refund be necessary, it will be processed in the original form of payment. Please allow 7 days for processing.
To check the status of your return, please call 1-800-665-4121